Help Desk Agent Job at LaSalle Network, Naperville, IL

b01qM0FIMzdOQjJJRW4vQTNOODdWUFpYaEE9PQ==
  • LaSalle Network
  • Naperville, IL

Job Description

Looking to kickstart your IT career with a company that values curiosity, drive, and top-tier service? LaSalle Network is hiring Help Desk Agent Level 1 professionals for a 6-month contract in Naperville, IL. This is a prime opportunity to break into the IT space and gain real-world experience supporting critical tech functions for an enterprise client during a high-demand season.

We’re looking for self-starters who thrive on clear communication, excel at customer support, and can juggle chats, emails and phone calls with confidence. You’ll begin with two weeks of in-person training, then transition into a mix of onsite and remote work based on your assigned shift.

Help Desk Agent Level 1 Responsibilities:

  • Provide first-level support for clients, including password resets and basic tech help

  • Deliver white-glove service to ensure an exceptional client experience

  • Manage support tickets from intake to resolution

  • Keep documentation up-to-date and accurate

  • Escalate complex issues as needed

Help Desk Agent Level 1 Requirements:

  • Office 365 familiarity and basic troubleshooting skills

  • Clear, confident communication (written and verbal)

  • Organized, proactive, and eager to grow

  • Available to work assigned shifts, including potential weekend and evening hours

If you're hungry to learn and looking for a career path—not just a job—this is a fantastic entry point into enterprise-level IT.

Michael McGlauchlin
Senior Project Manager – LaSalle Network

Job Tags

Contract work, Temporary work, Shift work, Afternoon shift,

Similar Jobs

Black Fox

Curator Job at Black Fox

 ...Position Title: Curator Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified... 

Bilfinger

Firewatch Job at Bilfinger

 ...Primary Purpose: Responsible for monitoring work areas where hot work (welding, cutting, grinding) is being performed to prevent fires and ensure adherence to safety protocols. This position is critical in maintaining a safe working environment, particularly in industrial... 

Lensa

Investigator, SIU (Remote) Job at Lensa

 ...Lensa today! Job Description Job Summary The Special Investigation Unit (SIU) Investigator is responsible for supporting the prevention...  ...work with other internal departments, including Compliance, Corporate Legal Counsel, and Medical Officers in order to achieve and... 

Meijer Inc.

Corporate Campus Asset Protection Officer Job at Meijer Inc.

 ...performing assigned shift work. Conducts internal/external theft investigations. Ability to lead and teach classes related to safety,...  ...employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing... 

School of Visual Arts

Security Officer Job at School of Visual Arts

 ...JOB DESCRIPTION JOB TITLE: Security Officer DEPARTMENT: Security Services REPORTS TO: Shift Commander, Supervisor, Manager...  ...security of students, staff, faculty, visitors, and property at the School of Visual Arts (SVA). The role involves monitoring activities,...